Welcome to Blistiq Skincare. This Shopping Policy explains how you can place orders, what to expect during purchase and delivery, and how we handle payment, price, and order issues. It applies to all purchases made through our website, social channels, or other online channels managed by Blistiq.

1. Order placement and confirmation

  • Orders may be placed online through our website or via our official contact channels.

  • After you place an order, we will send an order confirmation email or message. This confirmation is not a guarantee of acceptance; it simply acknowledges receipt of your order.

  • We reserve the right to accept or decline orders for any reason, including stock availability, pricing errors, or inability to verify payment or delivery details.

2. Pricing and payments

  • All prices are shown in Indian Rupees and include applicable taxes where indicated. Any additional fees, shipping charges, or handling charges will be clearly displayed before you complete payment.

  • We accept payments via the payment methods displayed at checkout. Payments are processed securely through third‑party payment gateways; we do not store card or banking details on our servers.

  • If a price displayed is clearly incorrect due to a typographical or system error, we may cancel the order and notify you, or offer to correct the price before proceeding.

3. Product availability and stock

  • Products are subject to availability. Stock may change quickly, especially during promotions or new launches.

  • If an item you ordered is out of stock after order confirmation, we will inform you as soon as possible and offer an alternative, backorder option, or full refund for the affected item.

4. Shipping and delivery

  • Standard delivery timelines vary by location and carrier; estimated delivery dates are provided during checkout and in your order confirmation.

  • Delivery may be delayed due to unforeseen circumstances such as weather, public holidays, or logistic disruptions. We are not liable for delays beyond our control but will keep you informed.

  • You are responsible for providing accurate and complete delivery details. If a delivery fails because of incorrect or incomplete information, additional charges or delays may apply.

5. Order changes, cancellations, and modifications

  • Orders can be modified or cancelled only before dispatch. If you need to change or cancel, contact us immediately.

  • Once an order has been shipped, cancellation is not possible. For shipped orders, please refer to our Refund & Return Policy for next steps if the item is damaged, incorrect, or otherwise eligible under those terms.

6. Product descriptions, images and promotions

  • We strive to display accurate product descriptions, images, and promotional details. Minor variations in packaging, color, or appearance may occur.

  • Promotional offers, discounts, or bundles are subject to terms specified during the promotion. We reserve the right to end or modify promotional offers without prior notice, provided that existing orders placed under a promotion remain valid unless stated otherwise.

7. Grievances, complaints, and dispute resolution

  • If you have any concerns or issues with your order, delivery, product quality, or payment, please contact us promptly at our official email or phone.

  • We will acknowledge your complaint within 48 hours and work toward a resolution.

  • Our grievance handling aligns with India’s e‑commerce rules that require sellers to provide clear information on returns, refunds, exchanges, delivery, payment methods, and grievance mechanisms.

  • We commit to fair practices and accurate product representation in accordance with applicable regulations for sellers.

8. Privacy and data use

  • Personal information collected during shopping—such as name, contact details, address, and transaction information—is used to process and deliver your order, provide customer support, and communicate order updates.

  • Please review our Privacy Policy for full details on data collection, use, security, and your rights.

9. Changes to this policy

  • We may update this Shopping Policy at any time. The effective date at the top will reflect the latest revision.

  • Continued use of our site and services after changes indicates acceptance of the updated policy.

10. Contact information

For questions or support regarding shopping, ordering, or delivery:

Email: blistiqskincare@gmail.com
Phone: +91 79999 59754
Address: India